PolarStone 10-year Warranty
What this limited 10-year warranty covers:
PolarStone Company warrants to the residential owner-occupants of installed PolarStone quartz surfaces that for a period of ten (10) years from the date of purchase by the original owner or installation whichever is earlier of PolarStone Surfaces in your single family residential home, that the PolarStone material will be free from manufacturing defects. If a manufacturing defect occurs during the warranty period, we will at its option, repair or replace the defective PolarStone Surfaces.
Customers should keep in mind the sign of PolarStone brand, and to prevent counterfeiting, customers can check through the following methods:
●Recognize anti-fake code printed on the back of PolarStone products
●Ask for warranty card (user manual) from the distributers
●Validate the qualification of our distributers by call +86-757-87212070
●180 days free warranty from the date of installation.For ones which is beyond repair,please contact and negotiate with our local distributor to have them replaced.
●The first year Free repair; If need to replace,25% of market price of your product should be paid.(Note: The market price may differ with purchase price,and moreover,the promotional price cannot be used as the basis of calculation.)
●The second year: Free repair;If need to replace,35% of market price of your product should be paid.(Note: The same as above)
●The third year: Free repair,If need to replace,40% of market price of your product should be paid.(Note: The same as above)
●The fourth year: If need to repair,user has to pay for relevant repair cost about transportation and material;If need to replace,45% o of market price of your product should be paid.(Note: The same as above)
●The fifth year: If need to repair,user has to pay for relevant repair cost about transportation and material;If need to replace,55% of market price of your product should be paid.(Note: The same as above)
●The sixth year: If need to repair,user has to pay for relevant repair cost about transportation and material;If need to replace,65% of market price of your product should be paid.(Note: The same as above)
●The seventh to tenth year: If need to repair,user has to pay for relevant repair cost about transportation and material;If need to replace,75% of market price of your product should be paid.(Note: The same as above)
What this limited 10-year warranty does not cover:
●This warranty does not cover the products not from PolarStone company or its authorized distributors;
●This warranty does not cover that you, the customer do not sign for acceptance on PolarStone’s manual and use and maintenance including but not limited to, installation and fabrication according to the manual instructions;
●PolarStone Surfaces are stone products which will not crack unless an external force or interaction causes the crack such as impacts, uneven cabinets or flooring, structural settling or movements, thermal shock from the use of crock pots, skillets or other hot items placed directly on the PolarStone Surfaces, improper installation or other conditions in the home that may cause the PolarStone Surfaces to shift. Therefore, cracks are not covered by this warranty. Caution: Do not use crock pots, skillets or other hot items directly on your PolarStone Surfaces. Always place them on a trivet or cutting board to protect your PolarStone from thermal shock.
●This warranty does not cover products exposed to abnormal use or conditions or abuse in any way. “Abnormal use or conditions” includes,but is not limited to,damage from mishandling or misuse, damage from excessive heat,scorching or exposure to weather conditions,exposure to ultraviolet light, physical or chemical abuse, acid etching,staining or damage from improper care and maintenance or damage from chipping, cracking, impact damage or breaking due to customer abuse.
●This warranty does not cover temporary marks on the PolarStone products including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.
●PolarStone Surfaces are intended to have a natural and non-uniform appearance, thus this limited warranty does not cover any variances in color, shade, particle structure or gloss level.
●This warranty does not cover outdoor uses.
●PolarStone is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural settling or movement, acts of vandalism, or accidents.
●This warranty shall apply to PolarStone Integrity Sinks that have been installed with your PolarStone Surfaces (“Integrity Sinks”), except however, this warranty for Integrity Sinks does not cover normal wear and tear that occurs over time including but not limited to minor dents and scratches from pots and pans, cuts and nicks, scuff marks, chipping, pouring boiling water without cold water, use of dry ice or any other uses that do not comply with the Care and Maintenance for Integrity Sinks.
How to obtain PolarStone’s 10-year warranty
PolarStone 10-year warranty is implemented by our company and our authorized distributors who are requested to carried out strictly. To make sure you are able to enjoy our service,please do examine it carefully after finished products are installed completely,then sign for acceptance on our warranty card given by the staff. If not,we will not guarantee that you can enjoy the right of PolarStone’s 10-year warranty.
1. PolarStone keeps the right of interpretation of this warranty card;
2. Please visit PolarStone official websites for the details: